All items returned, must be returned in original packaging and be unused and entirely re-saleable, with no modification.
It will be you, the customer's responsibility to ensure that our items are handled with care, and it is you the customer's liability to ensure that the items are repackaged the exact way they have been received, and returned to us with insured and trackable delivery, in unmarked, as new, and re-saleable condition.
Any damage to the returned products, or any alterations, lack of care when repackaging, that causes the returned items to be unsaleable, will be the liability of you the customer, and will be debited from any refunds due.
Should you wish to return an item for any reason, please email our customer service team at firstname.lastname@example.org stating the reason for return and your order number.
Depending on the reason they may issue you with a returns number and details of how to return the item, or they may ask for more information.
Please note: Bespoke / personalised items are not eleigble to be returned
42 Bayton Road
The cost of returning goods for cancelled orders shall be the liability of the customer.